Please follow the instructions below to setup remote support. You must have a technician on the phone prior to the support session
Windows 10
Step 1
On your keyboard, press and hold the following keys: Windows key + Ctrl + “Q”
Step 2
Wait for the “Quick Assist” windows to open. Then Enter the code provided by the service technician, then click the “Share Screen” button
Windows 8.1, 8, and 7
Step 1
On your keyboard, press and hold the following keys: Windows key + “R”
Step 2
Wait for the “Run” window to open. Type in “msra” into the text box and then hit the “Enter” key or click on the “OK” button
Step 3
Wait for the “Windows Remote Assistance” window to open. Click on “Invite someone you trust…”
Step 4
The next step requires the support technician to assist you