Please follow the instructions below to setup remote support. You must have a technician on the phone prior to the support session

Windows 10

Step 1

Keyboard showing Quick Assist shortcut

On your keyboard, press and hold the following keys: Windows key + Ctrl + “Q”

Step 2

Quick Assist window with the code box circled

Wait for the “Quick Assist” windows to open. Then Enter the code provided by the service technician, then click the “Share Screen” button

Windows 8.1, 8, and 7

Step 1

Keyboard showing Windows key and R selected

On your keyboard, press and hold the following keys: Windows key + “R”

Step 2

Wait for the “Run” window to open. Type in “msra” into the text box and then hit the “Enter” key or click on the “OK” button

Step 3

Wait for the “Windows Remote Assistance” window to open. Click on “Invite someone you trust…”

Step 4

The next step requires the support technician to assist you